Acceptable Use Policy

Scope and responsibility

This policy forms part of the Terms of Use and applies to all Wizmade tools, including Image Studio, Text to Image, Image to Video, Text to Video, Video Generation, Video Studio, image editing, upscaling, avatars, lip sync, translation and audio tools. It covers prompts, uploaded reference material, generated outputs and content you store or share through the service. You are responsible for your inputs, requests and use of outputs, including material sent to underlying AI providers.

Prohibited content: seven categories

Do not create, request, upload, edit, store, publish or distribute any of the following through Wizmade, or use the service to facilitate such content:

• Sexual / NSFW content. Pornography, sexually explicit material, nudity intended for sexual gratification, fetish content, sexual exploitation, sexual violence or non-consensual intimate imagery are prohibited.
• Violence / gore. Graphic injury, mutilation, torture, dismemberment, extreme gore, cruelty, threats, or content promoting or inciting violence, terrorism or self-harm are prohibited.
• Hate speech. Content that attacks, dehumanizes, discriminates against or incites hatred or violence toward people based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or another protected characteristic is prohibited.
• Child sexual abuse material (CSAM) and sexualisation of minors. We have zero tolerance for any sexual content involving, depicting or suggesting minors, including fictional, synthetic or AI-generated depictions, age-ambiguous sexual imagery, grooming and sexual exploitation of children. Do not request, upload or generate it. Content that endangers, exploits, abuses or grooms children, or encourages minors to take part in dangerous acts, is also prohibited.
• Deepfakes, impersonation and unauthorized likeness or voice use. Deepfakes of real people, deceptive face swaps, fabricated statements or actions, and impersonation of individuals or organizations are prohibited. Do not use anyone’s likeness, photo or voice without explicit permission, or mislead viewers about identity, endorsement or authenticity. Consent does not permit otherwise prohibited deepfakes or intimate content. Authorized, non-deceptive editing or translation must still comply with every part of this policy.
• Non-consensual intimate imagery (NCII). Do not create, request, edit, upload or distribute intimate or sexual images of a person without their explicit consent, including synthetic images, sexualized face swaps, nudification, undressing, sexual extortion or threats to disclose intimate material. Consent to an ordinary photo, a voice recording or previous publication is not consent to sexualized use. This prohibition also applies to public figures.
• Copyright and trademark infringement. Do not upload, generate or distribute material that infringes copyright, trademarks or other intellectual property rights, including unauthorized reproduction of protected works, counterfeit branding, misleading brand endorsements or removal of rights-management information to facilitate infringement. Use only material you own, are licensed to use or may otherwise lawfully use.

Other prohibited conduct and upload permissions

Do not use Wizmade for fraud, harassment, doxxing, exploitation, illegal activity or deceptive misinformation. Do not bypass safety checks, evade an account restriction or automate abusive requests. Upload only your own image or voice, or material for which you have explicit permission from the people depicted and any necessary rights holders. Do not represent AI-generated content as authentic evidence or a real person’s statements or endorsements.

Content moderation and review

Selected image and video upload flows use local automated NSFW screening in your browser. Underlying AI providers may also apply safety checks to submitted prompts, media or results and reject requests. These checks have limited coverage, can make mistakes and do not guarantee that every input or output is reviewed or safe. A request passing a check does not mean that it complies with this policy.

We review reports sent to our support email and may examine the reported content, relevant prompts, provider responses and account or task records to assess context, severity and repeat violations. We may restrict access while investigating, ask for additional information and take the enforcement actions below. Suspected child exploitation or credible threats of harm receive priority and are escalated to the appropriate authorities where legally required. Access to private content for review is limited to what is needed for the investigation and applicable legal duties. We aim to acknowledge reports within two business days. Credible reports involving child sexual exploitation, NCII or imminent harm are prioritized for restriction as soon as identified, while the investigation proceeds. We aim to provide an initial decision or a progress update within seven business days; complex cases may take longer and we will explain any delay where appropriate.

Enforcement actions

Depending on severity and recurrence, we may reject or block generation, warn the user, remove or restrict content, limit features, suspend the account or permanently terminate access. Severe violations, especially CSAM, exploitation, credible threats or repeated evasion, may result in immediate action without warning. We preserve and disclose relevant evidence to competent authorities when legally required. Billing and any refund consequences are governed by the Terms of Use and applicable consumer law.

Report content or abuse

Send content reports, copyright or trademark complaints, impersonation concerns and safety reports to the email below, with the subject “Content report.” Include the content URL or task/creation ID if available, a description of the violation, relevant dates and your contact email. For rights complaints, identify the protected work or mark and your authority to act for its owner. We review the information, investigate and communicate the outcome where appropriate and legally permitted.

support@wizmade.si

Do not download, attach or redistribute suspected CSAM or other illegal material in a report. Provide a location or identifier instead. Do not include passwords or full payment details. If someone faces immediate danger, contact local emergency services.

Appeals

If you believe a content restriction or account action was mistaken, email support@wizmade.si with the subject “Moderation appeal,” your account email, the relevant content or task ID, the decision received and an explanation. We review the decision in light of the information provided and correct or uphold it as appropriate. Do not evade a restriction while an appeal is under review. We aim to acknowledge appeals within two business days and provide a decision or progress update within ten business days. These are response targets rather than a guarantee of continuous monitoring.

Contact us

Customer support, privacy requests, content reports and appeals: support@wizmade.si

Billing, subscription cancellation and refund requests: billing@wizmade.si